Managed Applications Services

Deploying HCI’s tools and IT servers helps reduce operating costs by 20-45%. This decrease enables an increase in quality and productivity across the IT organization, ultimately allowing an improved patient experience and growth to the core business.

HCI’s applications management services implement strong governance and communication, facilitate collaboration between IT and end users, enhance opportunities for leveraging automation and analytics solutions and engage stakeholders in innovation sessions to improve performance.

The HCI Group helps relieve these pressures with Application Managed Services. Healthcare CIOs can transfer the heavy responsibilities of technology and infrastructure to a trusted resource, resulting in a reduction in operating costs and improved services.

Additionally, you can use individual or complete solutions to match your business needs:

Application Rationalization
Legacy Application Support
IT Managed Services
EHR Managed Services
EHR Center of Excellence
Population Health
Service Desk
System Upgrades

Large HealthCare customer in U. S.

Objective

IT Transformation
Innovation, agility and flexibility
Business continuity during transition and beyond
Automation

Project details

EMR & EHR Transformation
Epic, Cerner, Allscripts, Meditech Development, Integration & Support
Process Improvement
Organization change management
Service Management
Office - SNOW

Impact

Benchmark estimate of TCO savings of ~20%
Next gen levers of automation, Shift Left, predict & eliminate
Improve responsiveness & resolution time by consolidating resolver groups by 50%

Largest Hospital in the U.S. Midwest

Objective

Reduce cost of IT services
Improve service quality & reliability
Integrate innovation
Improve user experience
Improve availability (infrastructure + applications)

Project details

Business Applications – Oracle, Kronos
Clinical Applications - Epic
Service Desk , SMO - ServiceNow
Infrastructure -End User Services , Data Center Operations , Network, UC, EUC
Security – SOC, IAM

Impact

Upfront reduction in TCO by 25%
Service reliability increased by 25%
100% virtual transition of all towers
Physician Concierge Service Desk

Large HealthCare customer in U.S.

Objective

Reduce cost of IT services
Improve service quality & reliability
Improve user experience

Project details

Web Applications, SharePoint, Web sites - .Net, Java, DNN, Cloverleaf
Service Desk – Service Now
Infra - End User Services , Data Center Operations , Network, Unified Communication – Telephony Audio and Video Database – Oracle, SQL Server
Security – SOC

Impact

$1.4Mn annual savings
Automated 1000+ incidents
Continuous Improvement on Service Desk First Call Resolution FCR (via KB, training, tools)
Improve & sustain operation excellence including key SLA/KPI

Partner with The HCI Group

People

You have a guarantee of 24x7x365 support coverage from The HCI Group. Our Application Management Services offer capacity planning services. You can benefit from a reliable relief valve to supplement your supply.

Process

Continue to upgrade your business processes by using industry best practices. Enjoy access to an Information Technology Infrastructure Library (ITIL) and problem management methods. Use effective knowledge management processes and reduce your ticket volumes.

Technology

State-of-the-art technology is always at the forefront of what we do. You can utilize business intelligence (data analytics) and incident management toolsets. Your team can make the best business decisions with real-time dashboard reporting options.

Application Managed Services

Looking to accelerate your digital transformation initiatives?

Large Scale Transformational Engagements

GenAI-enabled minimum viable products (MVPs)

Pre-Encounter

During Encounter

Post Encounter

Partner with The HCI Group

People

Process

Technology