End User Services

The HCI Group’s Support Service provides a customized delivery model for health care providers.

Our IT Support services can help you reduce costs and strengthen your healthcare IT support model. You are saving your money and improving your services at the same time.

The HCI Group provides a full assessment of your current support model, providing a gap analysis to identify quick wins. Strategic planning also ensures you have the most effective end-to-end processes.

A Flexible And Scalable IT Support Model

As healthcare IT experts, we offer a flexible and scalable IT support solution to adapt during times of increased demand (such as upgrades or Go-Lives). You can benefit from complete project management through backfilling IT support staff.

Your organization can benefit from an improved workflow, which leads to enhanced patient satisfaction. Here are a few of the areas where you will feel the positive impact:

Strengthens your Clinical Service Desk to ensure maximum first-contact resolution rates and end-user satisfaction
Identifies training opportunities to provide more effective knowledge sharing across the organization
Reduces incoming call volume and ensures completion of tickets at the lowest level of support

Our Service Desk Services include:

Supplement or full service
Supplement client service desk staff/assume full responsibility for service desk
Go-live service desk
EHR-proficient agents to free up or supplement client staff
New EHR system service desk
EHR-proficient agents to allow client service desk staff to become familiar with a new system
Legacy EHR system service desk
EHR-proficient agents to allow client service desk staff to focus on a new system
Non-EHR system service desk
System-proficient agents supplement or assume responsibility for the service desk support

A Global Market Leader In EHR Go-Live Support

Innovative Solutions

The HCI Group offer a wide range of innovative, design-centric, and cost-effective solutions.

Trusted Vendor

The HCI Group has assisted clients of all sizes and types, including Integrated Delivery Networks (IDNs), large multi-hospital systems, academic medical centers, specialty hospitals, and small community and critical-access hospitals.

Dedicated Support

Need assistance? The HCI Group offer 24/7 Support Desk services that can be customized to the needs of our clients.

Clinical Service Desk and End-User Support Services